Last Updated: 1 May 2025
‍
Welcome to Balquisse Heritage Hotel. Your privacy is important to us, and we’re committed to protecting your personal data.
This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services.

Who We Are
Balquisse Heritage Hotel is a boutique hospitality provider offering accommodation and venue rental services in Bali.
This policy applies to all personal information collected through our website, third-party booking platforms, or directly from guests.

What Information We Collect
We may collect and process the following types of personal data:We may collect the following personal data:
‍
Identity Data: Full name, title, and date of birth.
‍Contact Information: Full name, email address, phone number.
‍Booking Details: Check-in/check-out dates, room or venue preferences, number of guests.
‍Payment Information: Billing address and limited credit card details (processed securely through third-party payment processors).
‍Communication Records: Emails, messages, or feedback provided to our team.
‍
We do not collect sensitive personal information unless absolutely necessary for service provision (e.g., special dietary or accessibility needs).

Purpose of Data Collection‍
Your data is used for the following:
• To confirm, manage, and fulfill your accommodation or event reservation.
• To communicate with you regarding your booking or any inquiries.
• To personalize your experience and improve our services.
• To comply with applicable legal obligations.With your consent, to send relevant promotional information.
‍

Who We Share Your Data With
We never sell your data. We may share your information with:
- CloudBeds as booking providers (booking engine and payment processors)
- WhatsApp by Meta as chat widget provider for communcations on our website
- Government authorities, if required by law or public order.

Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.
‍
Your Rights
You have the right to:
• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your personal data where applicable.Object to or restrict certain types of data processing.
• Withdraw consent for marketing communications at any time.
‍
To exercise these rights, please contact us at info@balquisse-heritage.com

Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
While we strive to ensure the security of your data, no system can guarantee complete protection.
However if you find suspicious activity using your data on behalf our company, please alert us at info@balquisse.com and we will take serious actions.
‍
‍Cookies and Tracking
Our website may use cookies to enhance user experience, monitor performance, and collect anonymized analytics data.
You can control your cookie preferences through your browser settings.

External Links
Our website contains external links such as to CloudBeds and WhatsApp.
Please refer to their privacy policy by clicking on the links or contact us for questions at info@balquisse.com

‍10. Updates to This Policy
We may occasionally update this Privacy Policy. We’ll post changes here, and if we’re feeling generous, we’ll also notify you via email or site notice.

‍Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact us at:

Balquisse Heritage Hotel
Jalan Raya Uluwatu No.18X
Jimbaran, Bali, Indonesia
Email : info@balquisse-heritage.com
‍Phone : +62 361 701 69

‍